FAQs

Cigna called me to participate in “Your Health First,” but can I do another Healthy Activity instead?

Yes. While participating in Your Health First could help you better manage your chronic condition, you may choose to complete two different Healthy Activities to avoid the $300 per individual medical premium surcharge.

What happens if I complete two Healthy Activities but my spouse doesn’t?

If you and your spouse are both enrolled in an ATU Health and Welfare Trust medical plan, you each must complete two Healthy Activities to avoid a $300 surcharge per individual. If only one of you completes two activities, a $300 surcharge applies. If neither of you completes two activities, a $600 surcharge applies.

Does the DOT physical I’m required to get as a driver count toward the wellness exam visit?

No. The goal of this Healthy Activity is to establish a relationship with your physician who is familiar with your health history and can guide you on wellness and preventive care.

What should I do to make sure my doctor’s visit is accepted for the wellness exam visit?

Make sure your provider uses a diagnosis code for wellness or preventive care. If your doctor is a network provider, or he or she files claims with Cigna, there’s no paperwork necessary for you.

If your provider does not file claims with Cigna (for example, the VA), you’ll need to bring a PB-1 form to the appointment, have your provider complete it, and then you must submit it to the Trust Office. Note that spouses must use a Cigna provider for this activity.

How do I use Cigna’s Motivate Me to verify that my spouse and I have successfully met the requirements and won’t be charged the $300 per individual medical premium surcharge for 2027?

Through Cigna’s Motivate Me online tool, you can track the activities you and your spouse complete through Cigna to avoid the $300 per individual surcharge.

On Motivate Me, each Healthy Activity is considered a point that counts toward avoiding the medical premium surcharge. If you have single coverage through the Plan, you must do two Healthy Activities (or earn two points). If your spouse is enrolled in your health plan with you, you must each do two Healthy Activities (or each earn two points). Motivate Me is an optional way for you to track the Healthy Activities you have completed through Cigna from October 1, 2025 to September 30, 2026. It is not required.

  1. Visit myCigna.com > click on “Wellness” > look for “Rewards & Programs” and click on “Incentive Awards.”
  2. There will be two tabs: “Overview” and “Goals.”
  3. Click “Goals” to view a list of eligible activities, and to check and track your completed Healthy Activities.

For more information or help setting up your account, visit myCigna.com or call the customer service number on the back of your Cigna ID card.

Call the Trust Office at 800-288-7766 to verify completion of the Quit for Life or Real Weigh programs. Employees should also call the Trust Office to verify that a PB-1 form from a provider that does not submit claims to Cigna was received.

Your health plan is committed to helping you achieve your best health. Rewards for participating in a wellness program are available to all eligible employees of Greyhound Lines, Inc. who are covered by the collective bargaining agreement.

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