Welcome to 2027 Annual Enrollment

Make Time To Review Your Benefits

Annual Enrollment is your once-a-year opportunity to review and elect your Greyhound/ATU benefits.

This year, there are plan changes that affect your benefits coverage. You must actively enroll online between October 26 and November 20, 2026 by 11:59 p.m. ET to choose a medical plan, make a change to your benefits or elect the FSA for 2027. If you choose not to enroll, you and your family will not have medical coverage for 2027. If you want to participate in the FSA, you must also elect it at this time.

It’s especially important that you take time to understand the changes that take effect at the start of next year.

Beginning January 1, 2027:

  • Aetna will replace Cigna as the administrator for medical and prescription drug benefits.
  • Lyra Health will replace Magellan as the new Employee Assistance Program (EAP) provider.

Visit the benefit administration portal at benefitsolver.com (use company key greyhoundatu) to view the premium rates, enroll, and update your beneficiary information, if necessary.

Your benefit elections will take effect on January 1, 2027.

What’s New for 2027

Aetna Replaces Cigna

Beginning January 1, 2027, Aetna will become the administrator for your medical and prescription drug benefits. The medical plan options available to you are described in the 2027 Employee Benefits Guide. It’s important to note that the healthcare benefits you and your family receive are not changing.

Please note that you must actively enroll online during Annual Enrollment between October 26 and November 20, 2026 by 11:59 p.m. ET, or you and your family will not have medical coverage in 2027.

Before you complete your enrollment, we recommend that you review the new provider network and prescription drug information carefully. This is especially important if you or a covered family member receives ongoing care or takes prescription medications.

What To Expect

What You Should Do

  • Review the 2027 Employee Benefits Guide for your medical plan options and costs.
  • Confirm whether your current providers participate in the Aetna network.
  • Review the prescription drug information for medications you take.
  • Read and understand any transition communications you receive from Aetna.
  • Begin using your new Aetna member ID cards on January 1, 2027.

Lyra Health Becomes the Employee Assistance Program Provider

Beginning in 2027, Lyra Health will provide the Employee Assistance Program (EAP) for Greyhound/ATU employees and eligible family members. The program will offer confidential support for personal, emotional, family and work-life concerns.

You can turn to Lyra when you need assistance with:

  • Counseling and emotional wellbeing support
  • Family and relationship issues
  • Help managing stress and difficult life events
  • Work-life resources
  • Financial and legal resources

For more information, to access resources and to register, visit greyhound.lyrahealth.com.

Flexible Spending Accounts Require Action

Flexible spending account (FSA) elections do not continue automatically from year to year. If you want to contribute to an FSA in 2027, you must make a new election during Annual Enrollment.

Omada is offered for employees and their adult dependents enrolled in an Aetna medical plan who are at risk for diabetes or heart disease and qualify for the program. There is no cost to you for participating in Omada. Visit go.omadahealth.com/greyhoundatu for more information about Omada and to see if you’re eligible.

Beginning January 1, 2027, your FSA will be administered through Inspira. Certain processes for obtaining reimbursements for your eligible health care expenses will be different. Review the Inspira materials on the Resources page for more information.

Back to top

What Stays the Same?

Although there are important changes, the enrollment process will remain familiar. As in previous years, you can:

Back to top

Before You Enroll

Gather The Information You May Need

Having the right information available before you begin can make enrollment easier. Consider gathering:

  • Your benefitsolver.com username and password
  • Dates of birth and Social Security numbers for any dependents you may add
  • Supporting documentation for newly eligible dependents, if required
  • Beneficiary names and information
  • An estimate of your expected 2027 healthcare expenses if you are considering an FSA

Take Time To Compare

Do not base your decision on payroll deductions alone. Review the total cost of coverage, including deductibles, copayments, coinsurance and out-of-pocket maximums. Also consider how often you and your covered family members expect to use care, whether your providers participate in the applicable network, and how your prescriptions are covered.

Review Before You Submit

Before finalizing your enrollment, verify your covered dependents, benefit elections, FSA contribution amount and beneficiary information. After you submit, save your confirmation statement.

Back to top

Your Annual Enrollment Checklist

1. Review the 2027 Employee Benefits Guide

Learn about your benefit options, costs, enrollment rules and important contacts.

2. Understand your plan options

Review provider network and prescription drug information, especially if you receive ongoing care or take regular medications.

3. Confirm your dependents and beneficiaries

Make sure your covered dependents and beneficiary information are complete and current.

4. Decide whether to elect an FSA

Estimate your eligible healthcare or dependent care expenses for 2027 and make a new election if you want to participate.

5. Complete your elections

Log in to benefitsolver.com and submit any changes before the deadline.

6. Save your confirmation

Review your final elections and save or print your confirmation for your records.

Frequently Asked Questions

Do I need to enroll if I do not want to make changes?

Yes. Unlike previous years, you must actively enroll in the medical plan; otherwise you will not have medical coverage in 2027. In addition, flexible spending account (FSA) elections do not continue automatically. Review the 2027 Employee Benefits Guide and benefitsolver.com carefully before the deadline.

Do I need to re-enroll in my FSA?

Yes. If you want an FSA in 2027, you must make a new election during Annual Enrollment.

When will my 2027 coverage begin?

Benefit elections made during Annual Enrollment are expected to take effect January 1, 2027.

How do I know if my doctor participates in the Aetna network?

Visit Aetna and use the provider-search tool. Confirm that you are searching the correct network before scheduling care.

Will I receive a new medical plan ID card?

Yes. Aetna will mail new ID cards to your home address. Beginning January 1, 2027, use your new ID when seeking care.

What should I do if I am currently receiving ongoing treatment?

Contact Aetna member support if you have questions about ongoing treatment, prior authorization or continuity of care.

Will my prescriptions still be covered?

Contact Aetna member support if you have questions about your current prescriptions.

What happens if I miss the enrollment deadline?

Changes cannot be made after the deadline unless you experience an eligible life event or another exception applies.

Can I add a dependent during Annual Enrollment?

You have the opportunity to add an eligible dependent during Annual Enrollment with appropriate supporting documentation. Review the 2027 Employee Benefits Guide or contact the Greyhound/ATU Benefit Service Center for details.

Where can I get help or more information?

Visit the Resources page to contact the Greyhound/ATU Benefit Service Center or benefitsolver.com.

Back to top